Privacy Policy

JTF Home Group LLC ("JTF," "we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out a contact form or request a free inspection
• Request a roofing estimate or schedule a service
• Apply to become a JTF Operator
• Subscribe to our newsletter or communications
• Communicate with us via phone, email, or other channels

This information may include your name, email address, phone number, mailing address, property address, insurance information, and any other details you choose to provide.

Usage Data

We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data. This information helps us understand how visitors use our site and allows us to improve the user experience.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. You can control cookies through your browser settings, though disabling cookies may affect your experience on our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide roofing inspections, estimates, installation, and repair services you request
• Communication: To respond to your inquiries, send appointment confirmations, provide project updates, and follow up on service requests
• Insurance coordination: To work with your insurance company on your behalf when you authorize us to do so
• Business improvement: To analyze website usage, improve our services, and develop new features
• Marketing: To send you promotional materials, newsletters, and offers that may be of interest, where permitted by law
• Legal compliance: To comply with legal obligations, resolve disputes, and enforce our agreements

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Insurance partners: When you authorize us to work with your insurance company, we share relevant project and property information to facilitate your claim
• Service providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential
• Legal requirements: We may disclose your information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain exceptions
• Opt-out: You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly

To exercise any of these rights, please contact us at info@jtfhomegroup.com. We will respond to your request within 30 days.

6. Cookies

Our website uses the following types of cookies:

• Essential cookies: Required for core website functionality such as navigation and form submission
• Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

7. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

8. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our website and services after such modifications constitutes your acknowledgment and acceptance of the updated policy.

10. SMS and Text Messaging

JTF Home Group LLC operates SMS/text messaging programs for operational and transactional communications. The following terms apply to anyone who provides a mobile number and consents to receive text messages from us.

• Types of messages: We send operational and transactional messages such as appointment confirmations, project and job-status updates, document-ready notifications, accounts-receivable and billing notices, service-routing confirmations, and related account or service notifications. We do not send unsolicited marketing text messages.
• Consent: You will only receive text messages from us after you opt in — for example, by providing your mobile number and agreeing to be contacted by text, or, for staff and branch operators, by texting our intake number as part of your role. Consenting to receive text messages is not a condition of purchasing any goods or services.
• Message frequency: Message frequency varies based on your activity and the services you use.
• Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: You can cancel the SMS service at any time by texting STOP to the number you are messaging with. After you send STOP, we will send a confirmation message and then stop sending you text messages. To opt back in, sign up again as you did initially.
• Help: For help, text HELP to the number you are messaging with, or email us at info@jtfhomegroup.com.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages.
• Mobile information is never shared for marketing: No mobile information (including phone numbers) collected for SMS/text messaging will be shared with, or sold to, third parties or affiliates for their marketing or promotional purposes. Mobile opt-in data and consent are never shared with any third party. Information may be shared only with the service providers that help us operate the messaging program (for example, our messaging-platform provider), solely to deliver the messages you have requested, and never for those providers’ own marketing.

11. Connected Accounts and Third-Party Platform Data

Some JTF Home Group products let you connect accounts you hold with third-party platforms, such as Google (Google Analytics, Google Search Console, Google Business Profile, Google Ads) and Meta (Facebook Pages, Instagram, Meta lead ads), so that we can pull your marketing and lead data into one place and, where you ask us to, publish on your behalf. This section explains exactly what happens when you do.

You choose what to connect

Nothing is connected until you click "Connect" and approve access on the platform's own sign-in screen. The permissions we request are shown to you by that platform before you approve them. You can disconnect any account at any time from the Connections page of your dashboard, and you can also revoke our access from the platform directly (for Google at myaccount.google.com/permissions; for Meta under Settings › Business Integrations).

What we access

• Leads submitted to you through the platform (for example a Meta lead-ad form): the contact details and message the prospect entered.
• Performance data such as ad spend, impressions, clicks, sessions, search queries and Business Profile activity, aggregated by day.
• Account inventory needed to route the above: the names and IDs of your pages, ad accounts, Analytics properties, Search Console sites and Business Profile locations.
• Publishing access to your Facebook Page, Instagram account or Business Profile, used only for posts you or your team have approved inside the dashboard.

How we use it

We use connected-account data only to provide and improve the service you signed up for: showing your leads, cost per lead and channel performance in your dashboard; handing qualified leads to your CRM or your team; and publishing content you approved. We do not use it for any other purpose.

Google user data: our Limited Use commitment

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. In particular, we do not:

• transfer Google user data to others except as necessary to provide or improve the service to you, to comply with law, or as part of a merger or acquisition with notice to you;
• use or transfer it to serve advertisements, including retargeting, personalized or interest-based advertising;
• allow humans to read it, except with your explicit permission, for security or abuse investigation, to comply with law, or on aggregated and anonymized data for internal operations;
• use it to build, train or improve generalized artificial intelligence or machine-learning models.

Meta platform data

Data received from Meta is handled under the Meta Platform Terms. We request only the permissions needed for the features you use, we do not sell Meta platform data, and we delete it when you disconnect the account or close your workspace, as described below.

Storage and security

Access tokens that let us call a platform on your behalf are encrypted at rest with a key that is held separately from the database, and are never shown in the dashboard, written to logs or included in emails. Lead details are stored in the same protected systems that hold the rest of your customer data (see Section 4).

Retention and deletion

When you disconnect an account, we delete the stored access tokens immediately. Leads and daily performance figures already pulled into your dashboard remain part of your business records until you delete them or close your workspace, at which point they are deleted within 30 days except where we must keep them to meet a legal obligation. You can request deletion at any time using the contact details in Section 12.

No sale of connected-account data

We do not sell, rent or trade any data obtained through a connected account, and we do not share it with data brokers or advertising networks.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

JTF Home Group LLC
Saraland, AL (HQ) — Operating in AL, GA, NC & TX
Email: info@jtfhomegroup.com
Phone: 251-308-1190